How can we help?
Quick answers on designing, editing, and ordering your one-of-one piece.
Getting started
What can I make on Oncemade?
Four made-to-order garments: the Unisex T-Shirt, Unisex Hoodie (pullover), Unisex Zip Hoodie, and Unisex Oversized Tee. Every piece is printed on demand — designed by you, made once, for you.
How do I create my first design?
Start at Create. Pick a product, then describe your idea — or upload a reference image — and choose a design template for how the artwork lays out across the garment. Hit “Create Design” and we take you into the studio while your design generates.
What makes a good prompt?
Say what you want and where you want it. “Dragon graphic on the left chest, matching graphic on the back” gives better results than “cool dragon.” If you have a picture that captures the look, upload it as a reference and we design around it.
Do I need an account to design?
No. Your first design is free to create as a guest. When you start your second design we’ll ask you to create a free account — and the design you already made comes with you.
Designing with AI
How long does generation take?
Most designs finish in 3–5 minutes. We generate several high-resolution pieces of art for your garment — front, back, and details — so good things take a moment.
Can I leave while my design generates?
Yes, when you’re signed in. Choose “Continue in background” and follow along on My Designs — the card updates live and syncs across your devices. If you close the tab, generation keeps going and picks back up when you return. On the iOS app, you get a notification the moment your design is ready.
Designing as a guest? Keep the page open until the design appears on your garment.
My generation failed. What now?
Most hiccups are temporary — hit Retry and generation resumes from where it left off instead of starting over. If your prompt was flagged by content moderation, adjust the wording and try again. If generating stays blocked, email support@oncemade.com.
The design studio
What am I looking at in the studio?
A split view of your garment: a live 3D preview you can spin, and a flat canvas showing each printable part — front, back, sleeves, hood. Edit on either side; they stay in sync.
What tools do I have?
The rail on the right: Design (AI generation and edits), Layers, Trims (trim colors), Library (your saved assets, when signed in), Upload (your own images), Colors, and Text.
How do I change my design with AI?
Two ways. “Edit Design” applies one instruction across the whole garment — say, “make the palette warmer.” Or select a single layer or part to edit just that piece, with its own edit prompt and a Regenerate option.
How does saving work?
The studio autosaves as you work — the indicator in the toolbar shows where it stands. Clicking Save also records a named version, and Version history lets you restore any of them when signed in. Undo and redo live in the toolbar too.
Your account & designs
Why am I asked to sign up?
Guests can create one free design. From your second design you’ll create a free account — email and password, or Google — and your guest design is claimed into it automatically. We’ll also ask you to verify your email address before you create more.
Where are my designs?
My Designs holds everything you’ve made — open a card to keep editing, or tap the cart to buy. Signed in, designs you generate on one device show up on your others, and in-progress generations appear as live cards.
How do I rename or delete a design?
Rename in the studio — click the design name in the top bar. Delete from My Designs — choose Select, pick the designs, then Delete.
How do I share a design?
Use Share in the studio’s top bar. Every design has a public page with a rotating 3D view that anyone can open — copy the link or share it straight to your socials.
Orders, shipping & payment
How do I order my design?
Checkout from the studio, or from a design’s card on My Designs. Pick a size — “Find Your Fit” has full measurements — set your quantity, and pay securely through Stripe. One order holds up to 10 designs, with up to 20 pieces of each.
Where do you ship?
The United States, Canada, and the United Kingdom. Shipping is quoted live at checkout, and when a free-shipping promotion is running you’ll see it applied there. We ask for a phone number at checkout for delivery updates only.
Do you take discount codes?
Yes — enter your code at checkout and it’s applied at payment.
Where can I see my orders?
Order history lists every checkout. Paid orders include a receipt link. An order marked Incomplete means payment didn’t finish — “Complete checkout” takes you back to wrap it up.
Can I change a design after ordering?
Your piece is made to order: once production starts, the design as purchased is what we print, and later edits in the studio won’t carry over. Need a change right after ordering? Email support@oncemade.com as soon as possible.
What if I don't love it?
Love it or your money back. Every piece is made to order and quality-checked before it ships — if something’s wrong, email support@oncemade.com and we’ll make it right.
The Oncemade iOS app
Is Oncemade different in the app?
Same studio, same designs — sign in and everything syncs. The app adds a notification when a design you started finishes generating, even if you’ve switched to something else.
Why does signing in open my browser?
That’s expected — the app hands sign-in to your browser so Google sign-in works, then returns you to the app signed in.
Still need a hand?
Email us — include the email on your account and, for order questions, your order number. A real person reads every message.
support@oncemade.com